Setting up a Phone Number

Setting up Telephony

NovaVoice offers two ways to get a phone number:

1. NovaVoice Numbers (Recommended) - First number is free
2. Bring Your Own Twilio - Use your existing Twilio account

Option 1: NovaVoice Numbers

Your first NovaVoice number is completely free! Choose your country:

US Numbers (Quick Setup)

1. Go to Phone Numbers → Add Phone Number
2. Select NovaVoice → United States
3. Enter a label (e.g., "Main Office")
4. Select area code (optional)
5. Click Add Phone Number

Your US number will be ready immediately.

UK Numbers (Requires Regulatory Bundle)

UK numbers need regulatory compliance. You'll create a bundle with your business information:

1. Go to Phone Numbers → Add Phone Number
2. Select NovaVoice → United Kingdom
3. Select Create new bundle
4. Add new address - Enter your business address
5. Create new end-user - Enter:
   • Company Registration Number
   • Business website
   • Authorized Representative details (name, phone, email)
6. Click Create & Submit Bundle

Note: UK regulatory approval takes 1-3 business days. You'll receive an email when approved.

After bundle approval:

7. Return to Phone Numbers → Add Phone Number
8. Select NovaVoice → United Kingdom
9. Select Use existing bundle (your approved bundle)
10. Enter a label and select your voice agent
11. Click Add Phone Number

Option 2: Bring Your Own Twilio Account

If you prefer to use your existing Twilio account, follow these steps:

Step 1: Create a Twilio Account (if needed)

1. Visit Twilio's website and click "Start for free"
2. Fill in your account details
3. Verify your email address
4. Verify your phone number to activate your account

Step 2: Get a Phone Number

Option A: Trial Number (Free)

1. In the Twilio Console, click "Get a Trial Number"
2. Choose a number from the available options
3. Confirm your selection

Option B: Paid Number

1. In the Twilio Console, go to Phone Numbers → Buy a Number
2. Search for available numbers in your desired area code
3. Select a number that supports Voice
4. Complete the purchase

Note: Trial numbers are free but have limitations. For production use, consider purchasing a dedicated number.

If you use a paid number, we recommend enabling auto-recharge (under Admin → Account Billing → Enable Auto-Recharge) so your agent stays online without interruption.

Step 3: Retrieve Your Credentials

1. In the Twilio Console, navigate to Account Info
2. Copy your Account SID (starts with "AC...")
3. Copy your Auth Token (you may need to click "Show" to reveal it)
4. Keep these credentials safe - you'll need them for NovaVoice

Step 4: Connect to NovaVoice

1. In your NovaVoice dashboard, go to the Phone Numbers section
2. Click "Add Phone Number"
3. Select Twilio as your provider
4. Enter a label for the phone number
5. Enter your Twilio credentials:
   • Twilio Account SID
   • Twilio Auth Token
6. Enter the phone number and extension
7. Optional: Select the voice agent you want to connect the number to
8. Click Add Phone Number to connect your number

You're Ready! 🎉

Your phone number is now connected to NovaVoice. Continue with the Quick Setup Guide to finish creating and publishing your voice agent.

Troubleshooting

US Numbers

• Area Code: Try "Any area code" if your preferred one isn't available

UK Numbers

• Bundle Info: Ensure all business details are complete and accurate
• Approval Time: UK bundles take 1-3 business days for regulatory approval
• Company Registration Number: Verify your registration number is correct

Twilio Account

• Credentials: Double-check your Account SID and Auth Token
• Voice Support: Ensure your number supports Voice capabilities
• Account Status: Verify your Twilio account is active and funded

General

• Voice Agent: Make sure you've assigned a voice agent to your number
• Browser: Try refreshing the page or clearing your cache

Need help? Contact NovaVoice support.