How to Forward Missed Calls to Your NovaVoice Agent

Call Forwarding Setup

Set up call forwarding to ensure your NovaVoice agent handles calls when you're unavailable. This way, you'll never miss an important lead or customer call.

Prerequisites

Before setting up call forwarding, make sure you have:

• Your NovaVoice agent published and its phone number noted
• Access to your phone's call settings

Mobile Phone Setup

iPhone

1. Open Settings on your iPhone
2. Tap Phone → Call Forwarding
3. Toggle Call Forwarding to ON
4. Enter your NovaVoice agent phone number
5. Exit Settings

Android

1. Open the Phone app
2. Tap the ⋮ Menu (three dots) → Settings
3. Select Call Forwarding or Call Settings
4. Choose Forward when unanswered
5. Enter your NovaVoice agent phone number
6. Save your settings

Manual Setup with Carrier Codes

If automatic call forwarding isn't available, you can use carrier-specific codes.

US Carrier Codes

Dial the appropriate code for your carrier (replace 1xxxxxxxxxx with your NovaVoice agent number):

To cancel forwarding:

• AT&T / T-Mobile: Dial ##61# or ##004#
• Verizon: Dial *73
• Sprint: Dial *38

UK Network Codes

Dial the appropriate code for your network (replace +447xxx xxx xxx with your NovaVoice agent number):

To cancel forwarding: Dial ##61# and press call.

Important Tips

• Set timeout to 15-20 seconds so your NovaVoice agent answers before voicemail
• Contact your carrier if you need help with specific forwarding options
• Verify setup: Ask someone to call your number, don't answer, and confirm the call forwards to your NovaVoice agent